Shipping/ Returns
RETURNS/ EXCHANGES
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please understand all our products are crafted artisanally & small-batch. Thank you for your support and understanding.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned in the original payment method you used when purchasing. We will still process your return with store credit.
Non-returnable items:
- Gift cards
- Custom orders (made just for you)
- Sale items ( items purchased with special promotions)
- Sample items (all samples items sales are final.)
All orders will be issued in store credit. If you are unhappy with your purchase please notify us of your return within 7 days of your order's receipt.
There are certain situations where only partial refunds are granted (if applicable)
- Product with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Customized pieces: in sizing and with engraving.
Please note that we cannot accept exchanges due to incorrect sizing.
To complete your return, we require a receipt or proof of purchase.
International returns are welcomed but return shipping fees will be the responsibility of the customer.
Please allow 5-10 business days after we have received your return for the funds to return to the account used as your original payment method.
It is required that you track all shipments and package your returns and exchanges securely. Dal Hae Jewelry is not responsible for return merchandise lost or damaged in transit.
The customer will be responsible for paying for her/his own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please email info@dalhaejewelry.com for questions or concerns regarding your return.
REPAIRS
If a piece gets damaged and you need a repair email info@dalhaejewelry.com to inquire about your specific case.
Customer is to pay shipping. Repairs may take 2-3 weeks.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dalhaejewelry.com
SHIPPING/ DELIVERY
All items in stock will be shipped out from our studio within 1- 2 days of your order.
For pre-order items, please allow a 1-4 week window for your delivery.
If your order is a gift and needs to be delivered by a certain date we will do our best to accommodate your request—please include your instructions in the order notes or in an email to info@dalhaejewelry.com
If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.
INTERNATIONAL
We are based in Berkeley, California, the USA. The customer who are outside of the USA is responsible for payment of all duties or taxes imposed by the destination country for delivery. If you have any questions or problems during check out please email info@dalhaejewelry.com and we will do our best to resolve the issue.